Sky Bridge Logistics (SBL) Terms and Conditions

1. Acceptance of Terms and Conditions:

By creating an account with Sky Bridge Logistics (SBL), each customer agrees to the terms and conditions outlined herein. These terms are legally binding on all users of this business and website and constitute a legally binding agreement between you (the Customer, Client, User) and Sky Bridge Logistics. We recommend that account holders review the terms regularly to stay updated on any changes. By accessing this website and/or using the service, the user irrevocably agrees to the Terms and Conditions. If the user does not agree with any of these Terms, the user shall not utilize the SBL website or services.

2. Registration and Passwords

2.1. SBL may at all times require a user to have a password and provide registration details to access this website or sections of this website.

2.2. If SBL believes that the details are incorrect, incomplete, or not current, SBL retains the right to refuse the user access to the service and/or website.

2.3. The user is responsible for maintaining the confidentiality of their password(s) and registration details. The user shall be responsible for all activities that occur under their login credentials.The user agrees to notify SBL of any unauthorized use of their password(s) and/or registration details.

3. User Requirements and Obligations

3.1. Address Responsibility: It is crucial for users to provide accurate and complete shipping addresses. Incomplete addresses may result in additional charges for incorrect shipping or delivery to the wrong recipient. Users must also ensure that merchants correctly package their items for safe delivery, preventing harm to people, property, or the item itself.

3.3. Customs and Declaration Policy: All Users are required to provide invoices or proper documentation for customs clearance. Failure to submit invoices/documents in advance may cause delays and attract additional fees. For items valued over $100 USD, customs fees will apply.

3.4. Non-Declaration Fee: Failure to provide an invoice for Customs Clearance will result in a Non-Declaration Fee of J$1500.00.

3.5. Illegal Use Disclaimer: The user understands and agrees that Sky Bridge Logistics (SBL) does not condone or permit illegal or unauthorized use of our services. Any violations may result in immediate account termination, and relevant information will be provided to authorities.

4. Import and Export Regulations

4.1. Liability Disclaimer: SBL is not liable for items damaged by external parties, including but not limited to internet retailers or customs officials in Jamaica. We only assume liability for items damaged or lost while under our control. Relevant invoices and shipping documents must be provided before the items arrive in Jamaica.

4.2. Liability for Lost or Misdelivered Items: SBL is not responsible for the loss of cash, items purchased online, misdelivered items, or stolen goods before they enter our facility.

4.3. Liability and Settlement Policy: If SBL is found liable for any consequential loss, the maximum settlement for uninsured shipments is capped at US$100.00. Insurance coverage for shipments exceeding US$100.00 must be arranged through a third party. Customers must notify us prior to shipment if additional coverage is needed.

4.4. Packaging and Inspection Policy: SBL reserves the right to inspect packages before customs clearance. Items will not be shipped until the required invoices or proof of purchase is provided. Friends and family shipping on behalf of customers must also provide proof of value for their items.

5. Service Rates, Fees and Payments

5.1. Rates: SBL publishes service rates on this website. These rates are subject to change from time to time and are effective immediately upon posting. Users are advised to review rates occasionally or at least prior to each shipment. SBL endeavors to post a notice of changes to the Rates for a period of fifteen (15) days prior to any such change becoming effective. SBL will issue an invoice to the user on a per-package basis in JMD. Invoices are due upon receipt.

5.2 Customs: Item/s value over $100USD will attract a customs fee. Where a user fails to provide invoices and/or proof of payment, customs may apply a value to the package. In such cases the User will be notified and is liable to pay the charges.

5.3 Processing Fee: Invoices below the custom threshold may attract a processing fee not exceeding $200 JMD. Invoices exceeding $100 USD may be subject to an additional processing fee. This fee will be communicated to the User at the time of invoicing and will be included in the total amount due.

5.4. Grace Period: The user will be given a fourteen (14) day grace period to settle the invoice once the package becomes available for pick-up/delivery.

5.5. Storage Fees: Storage fees may accrue after the fourteen (14) day grace period has expired. The storage fee is set at J$200 per day.

5.6. Forfeiture: Packages with invoices that are not settled within thirty (30) days of the invoice date may be considered forfeited by the user and will be disposed of at the sole discretion of SBL.

5.7 No Refund Policy: Once a package has been paid for and received, no refunds or chargebacks will be issued.

6. Prohibited Items.

6.1 SBL will not ship the following items: Hazardous or waste products; Firearms or weapons; Toy guns; Human remains or organs; Live animals (including insects); Explosives or dangerous chemicals; Pharmaceuticals or prescription drugs; Cash, cigarettes, alcoholic beverages; Airbags, poisons, aerosols, ammunition, gasoline, flammable items, acids, marijuana (medical or otherwise).

6.2 SBL will collect all packages and mail delivered to the US address by courier, post, or via walk-in for the user. Receiving or signing for packages and mail on behalf of the user does not constitute SBL's acceptance of the package or mail. Acceptance is subject to inspection by SBL. SBL is required to carry out a visual inspection of the external package. Any damage found will be noted; however, SBL is not obligated to verify the integrity of the contents. The user acknowledges that inspections by SBL are solely for the purpose of determining whether the contents of the package or mail can be shipped by air.

6.3 The user agrees not to hold SBL liable for any damage to the contents of a package or mail if the packing is found to be inadequate for the nature of the goods, regardless of whether SBL should have known such damage could occur.

7. Refusal of Packages:

SBL may, at its discretion, refuse any package or mail and will promptly notify the user of the reason for the refusal. The user agrees to cooperate promptly with all reasonable requests from SBL to resolve issues related to refused packages or mail. Refused packages and mail will be held in storage for up to thirty (30) days before being disposed of by SBL. SBL may, at its discretion, assist the user in returning refused packages to the vendor, but the user acknowledges and agrees to prepay any additional fees that may arise for this assistance.

8. Service Usage and Communication:

SBL may provide notices regarding changes to our terms, services, or fees via email, phone, or website updates. It is your responsibility to stay informed of these changes.

9. Process and Limitations Claims

9.1. Exclusion of Liability: SBL is not responsible for packages we did not receive or items damaged before they reach our facility. We are also not liable for items seized by customs, or any third-party actions related to customer shipments.

9.2. Insurance: Packages with a declared value of up to $100 USD are automatically insured by SBL. This insurance covers loss or damage during transit while the package is under SBL's control. Claims for lost or damaged items must be filed according to the claims process outlined in these Terms and Conditions.
9.3. Claim. Users can file a claim for lost or damaged packages, as well as for missing items from a package, if the items are insured and the user has not opted out of the insurance program. Claims for lost packages received by SBL but not forwarded to Jamaica must be filed within 30 days from the arrival notification at the US address. Claims for lost packages stored in a Customs bonded warehouse or in-store must be filed within 30 days from the Customs hold or pickup notification. Claims for damaged packages or missing items must be filed at the time of delivery.

9.4. Proof: Users must provide documentation to support their claims and return the original package, packing materials, and damaged item if applicable. Users will cooperate with SBL’s reasonable requests for information related to the claim.

9.5. Claims Processing: Claims may take up to 30 days to process. Approved claims will be reimbursed by cheque or direct deposit. The reimbursement will be the lowest value of the following: the declared value on the invoice attached to the Website/App, the declared value on the invoice found in or on the package, or the declared value on the invoice included with the claim (if no invoice is available, the value will be capped at $100 USD).

10. Delivery.

10.1 Delivery to Registered User. SBL will deliver only upon user request and scheduled day selected before delivery. Users are required to show proof of valid ID card and signing full name and signature. The ID must match the information provided during registration. Failure to provide proper identification may result in the delay or refusal of delivery.

10.2 Third Party Recipients. If the user intends to have a package delivered to a third party, the user must notify SBL in advance with the full name and ID number of the third-party recipient. The third-party recipient will be required to present valid ID matching the details provided by the user and sign upon delivery. Failure to notify SBL of the third-party recipient details prior to delivery may result in the refusal of the delivery to the third party.

10.3 Failure to Deliver. Upon arrival to the delivery location, where Users or 3^rd party recipients becomes unavailable after attempts of calling by phone we will have no choice but to return to our office with the package (conditions may apply) and the user shall be responsible for rescheduling a delivery.

If unfortunately, there is bad weather conditions, natural disasters, crime in the area or root to delivery location, fire, accident, lockdown or any other issues beyond our controls on the day of delivery, we may reschedule delivery day.

11. Miscellaneous

11.1. Facilitator Notice: SBL serves solely as a facilitator and is not involved in the trading of goods. We are not responsible for any losses due to incorrect purchases, items not performing as described, or discrepancies between the item’s performance and the seller’s description.

11.2. Packaging Responsibility and Disputes: Proper packaging is the sole responsibility of the shipper or merchant. Sky Bridge Logistics (SBL) will not be liable for any damage to fragile or breakable items. Any claims related to packaging or damage must be resolved directly between the customer and the seller. SBL will not intervene in disputes between customers and sellers.

11.3. Termination of Service Usage: As a user, you have the right to discontinue the use of our services at any time. However, we will not be responsible for packages sent to us after your membership termination unless we have been notified in advance. After 30 days, we will no longer be responsible for any packages belonging to a former member.

SBL reserves the right to terminate or suspend your account at any time, for any reason, and without warning.

11.4. Dispute Resolution: Any disputes, controversies, or claims arising out of or in connection with this Agreement, including but not limited to its validity, interpretation, performance, or breach, shall first be resolved through good faith negotiation between the parties. If such dispute cannot be resolved through negotiation within thirty (30) days, either party may initiate binding arbitration. The arbitration shall be conducted in accordance with the rules of the Arbitration Centre, and the seat of arbitration shall be in Jamaica. The language of the arbitration shall be English.

11.5. Applicable Law: This Agreement shall be governed by and construed in accordance with the laws of Jamaica, without regard to its conflict of law principles.

11.6. Forum: The parties agree that the exclusive jurisdiction and venue for any court proceedings related to this Agreement shall be in the courts located in Jamaica. Each party hereby consents to the jurisdiction of such courts and waives any objections to such venue or jurisdiction, including the defense of inconvenient forum.

11.7. Modifications: SBL reserves the right to modify, amend, or update these Terms and Conditions at any time, with or without notice. Any changes will be effective immediately upon posting on the website or app. It is the user's responsibility to review these Terms and Conditions periodically to stay informed of any updates. By continuing to use the services after modifications have been posted, the user agrees to be bound by the revised Terms and Conditions. If any change is not acceptable to the user, they must cease using the services and notify SBL accordingly.

11.8. Clarification of Terms: If the user has any questions or requires further clarification regarding these Terms and Conditions, they are encouraged to contact SBL directly. Users may reach out via the contact information provided on the website or through customer service. SBL will make reasonable efforts to respond promptly and provide clear explanations of any terms or policies outlined in this Terms and Conditions.